Terms and conditions
The Graphic Touch Letterpress Co.
Herein known as Printer
Payment of deposit or in full shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by Printer.
2. Prices and Quotations-
Quoted prices are subject to revision at any time at the option of Printer if not accepted within 60 days of the date indicated on written Quotation.
When finished artwork is not made available by Customer and Quotations are based on written specifications, roughs, layouts, samples, dummies or printed materials provided by the Customer, any extra work or cost caused by variations between finished artwork and the original instructions or specifications shall be subject to additional charges.
Prices shown online are subject to change at any time and at Printer’s sole discretion.
3. Content and Accuracy-
Customers are 100% responsible for the accuracy of their artwork. A PDF proof of artwork will be e-mailed to customer by Printer within one working day of receipt of artwork files for orders placed online. Timing of proofs for custom orders will be indicated on written Quotation. All proofs must be approved by customer by e-mail before the job will be printed. Please proofread and check color separations on proofs carefully. The Printer will not be responsible for any errors not found on proofs.
Postal Regulations are subject to change and Customers are 100% responsible for complying with current USPS Postal Regulations.
Printer reserves the right to refuse to print any material that we determine, in our sole discretion, to be illegal or inappropriate for any reason. If material is deemed unacceptable, Customer will be notified promptly and permitted to change the content and resubmit the artwork files.
Because of the nature of the letterpress printing process, variations in the image will occur within the printing run. Variations, such as lighter and darker ink impressions, movement in registration or deterioration of image edges and image quality are normal with letterpress printing and add to its aesthetic appeal.
Large areas of totally solid ink coverage are not achievable with letterpress printing and some mottling and variation is likely to occur in the final printing especially on uncoated or rougher paper usually used with letterpress. Upon receipt of layout or artwork Printer may suggest changes be made to artwork containing large solid areas or advise that a different process such as a combination of offset lithography and letterpress be used to achieve desired solid effect. Printer is not responsible for mottling in larger solid areas that the customer is not satisfied with if changes were advised before production.
Customers may submit their preferred image impression along with their artwork or approval of the proof. Different impression options can include ‘bite’, which is a hard, darker impression that will usually cause an indentation in the paper surface that will be noticeable on the back of lighter weight papers; ‘kiss’ which is a light impression that often will break up and have an uneven look; or normal which is a medium impression. If the customer does not specify a preferred impression we will use our judgment as to the best way to print the project. If the customer is looking for a perfect or fine photographic reproduction then letterpress printing may not be the most suitable form of reproduction.
Smaller jobs priced under $1,000.00 require payment in full before printing production will begin. A deposit of 50% must be paid on jobs over $1,000.00 before printing production will begin with the balance due upon shipping.
Payment due in full on all wedding invitation jobs before printing production will begin.
The cost of printing and shipping must be paid in full before the finished printing project will be shipped. Any amount due to the Printer, which is not paid, may result in non-delivery of the order, and interest charges. Customers are responsible for any related collection costs, legal fees and interest. Returned checks will be charged a fee of $25.
Sales Tax Policy:
The Printer is required to collect sales tax on purchases shipped to Ohio. If your order qualifies for sales tax exemption in accordance with Ohio Tax Regulations, you must fill out an Ohio Blanket Certificate of exemption form available by calling customer service at 1-330-337-3341.
Refunds & Cancellation:
Partial refunds are available on orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged in such cases. For orders already on the press, no refunds will be given.
5. Timing & Delivery-
The standard printing packages offered on our web site will be shipped within 10 working days of customer approval of proof. Completion of your job within this turnaround time is dependent on receipt of your e-mailed approval of your proof. Any delay of more than one day in approval of your proof will add to the turnaround time of your completed project by one day for each day your proof goes unapproved. Shipment times are in addition to our printing turnaround times and Printer is not responsible for any delays due to the carrier service.
Timing of custom jobs depends on scope of project and will be indicated in written Quotation.
When utilizing our Mailing Services, please allow 15 days from printing completion for processing unless otherwise agreed upon.
6. Indemnification, Damages:
Customer agrees to indemnify and hold Printer and its parent companies, subsidiaries, affiliates, officers, directors, employees and independent contractors harmless from any claim, demand, damages, liability, costs and expenses including but not limited to attorneys fees made by any third party due to or arising out of any claim alleging that the printed work violates any copyright, trademark, intellectual property, proprietary or privacy right of any person or entity. The Customer represents, warrants and covenants to the Printer that the Customer owns all rights, title, and interest in, or otherwise has full rights and authority to permit the use of the Content in the artwork that has been submitted for printing. To the best of the Customer’s knowledge, the Customer Content does not infringe the rights of any third party, and use of the Customer Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties.
Printer liability shall be limited to the stated sales price of any defective goods. In no event shall Printer be liable for any special, incidental or consequential damages or compensation, reimbursement or damages on account of the loss of present or prospective profits, expenditures, investments or commitments, whether made in the establishment, development or maintenance of business reputation or goodwill or for any reason whatsoever.
Any claims for damage, defects or shortages of printed pieces must be submitted in writing within 10 working days after the delivery of the product. In the event it is determined that the printing is defective through the fault of the Printer, then the project will be reprinted for no additional charge. We shall be liable for the reprinting costs only and not cost for postage, shipping or re-mailing. The entire defective order must be returned to Printer before the job will be reprinted. The Customer is responsible for all shipping costs incurred for the reprint production and delivery.
Printer makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is +/- 5% of the quantity specified; credit shall be given for such shortfall and such excess shall not be chargeable.
Printer hereby represents, warrants and covenants to Customer that we will provide our services in a professional and workmanlike manner and in accordance with all reasonable professional standards for such services.
EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES STATED IN THE TERMS AND CONDITIONS, THE PRINTER MAKES NO WARRANTIES WHATSOEVER AND EXPLICITLY DISCLAIMS ANY OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH LAWS OR GOVERNMENT RULES OR REGULATIONS APPLICABLE TO THE PROJECT.
7. Ownership & Limited Use-
When an order is placed with the Printer the Customer represents and warrants that they have all necessary permission, right and authority to place the order and authorize the Printer to print such order on their behalf. Any images/graphics, text or other materials supplied to the Printer by the Customer will remain the sole property of the Customer and the copyright there under has not been assigned or transferred in any manner to the Printer.
The Printer reserves the right to distribute free samples of your completed printed pieces to others. We reserve the right to use any items designed and/or produced in future promotional pieces such as catalogs, fliers, web sites or any other promotional material for The Graphic Touch Letterpress Co. or CrankyPressman.com. If you do not wish to be used in any of our promotions, please send a written request along with your order or to 150 Penn Ave., Salem, OH 44460, or by e-mail.
8. Governing Law and Dispute Resolution-
The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United States and the state of Ohio without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration through the American Arbitration Association, or other forum mutually agreed to by the parties. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its attorneys fees and costs. In all other circumstances, the parties specifically consent to the local, state and federal courts located in the state of Ohio. The parties hereby waive any jurisdictional or venue defenses available to them and further consent to service of process by mail. Customer acknowledges that Printer will have no adequate remedy at law in the event Customer uses the printed pieces in any way not permitted hereunder, and hereby agrees that Printer shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein.